Case Administrator

Case Administrators play a key role, using their great organisational and communication skills to support their probation colleagues and help people on probation turn their lives around. It’s a challenging and rewarding role, with great training, support and opportunities for progression.

About the job

As a Case Administrator, you will ensure:

  • all processes run efficiently
  • systems are maintained properly
  • offender and victim information is collated and prepared for case files

You will use your great communication skills to handle enquiries from colleagues, agencies and people on probation in a busy environment.

Case Administrators are based in a wide variety of settings, including courts, prisons and dedicated probation offices and in many areas across England and Wales.

You should:

  • be able to communicate with all kinds of individuals, including people in crisis
  • be capable of thinking on your feet and comfortable working independently in a busy environment
  • hold basic numeric skills
  • hold good keyboard and IT skills including proficiency in MS Office Word, basic skills in Excel and an ability to use databases
  • have the ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh